Terms of Service

1. Acceptance of Terms

By accessing or using Oravia's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

2. Description of Service

Oravia provides an AI-powered WhatsApp and Instagram CRM assistant that helps businesses automate customer communications, including:

• Automated responses to customer inquiries
• Order processing and booking management
• Product and service information delivery
• Appointment scheduling and reminders
• Analytics and reporting dashboards

3. Account Registration

To use our services, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to use Oravia to:

• Send spam, unsolicited messages, or bulk communications
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Distribute malware or harmful content
• Harass, abuse, or harm other users
• Access our systems without authorization
• Resell or redistribute our services without permission

5. WhatsApp Business Compliance

By using Oravia with WhatsApp, you agree to:

• Comply with WhatsApp's Business Policies
• Only use the service for legitimate business communications
• Not send messages to users who have opted out
• Maintain appropriate consent for marketing messages
• Follow WhatsApp's guidelines on message frequency

6. Subscription and Payment

Our subscription terms include:

• Free tier: Limited to 100 AI responses per month
• Paid plans: Billed monthly or annually as selected
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days notice
• Failed payments may result in service suspension

7. Intellectual Property

All content, features, and functionality of Oravia are owned by us and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of any content you provide through our platform.

8. Limitation of Liability

To the maximum extent permitted by law, Oravia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.

9. Indemnification

You agree to indemnify and hold harmless Oravia and its affiliates from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms of Service. Upon termination, your right to use the services will cease immediately.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

13. Contact Information

For questions about these Terms of Service, please contact us:

• Email: legal@oravia.in
• Address: Oravia Technologies Pvt. Ltd., India